Is the Bubble app safe to use?

Bubble uses a 16-point trust and safety system covering identity checks, background screening, reference verification, community reviews, live sit support and a dedicated in-house safeguarding team. Only 1 in 4 carers who register go live on the platform, and over 99% of completed sits are rated positively by parents. The app is also ISO 27001 certified for information security.

How does Bubble check sitters before they go live?

Every sitter must pass five mandatory checks before appearing on the platform: an ID verification against government-issued documents, a right-to-work check, two references contacted by Bubble directly, an adverse media and sanctions background check, and a verified profile photo. Sitters who don't pass all five checks cannot go live.

Do Bubble sitters need a DBS check?

A DBS certificate is not a mandatory requirement to join Bubble, though thousands of sitters on the platform do hold one. Sitters can voluntarily upload a DBS certificate (Basic, Standard, or Enhanced) which Bubble verifies and displays on their profile. Parents can filter their search to view sitters with a DBS. Bubble automatically requests re-verification when a DBS exceeds three years old.

What happens if something goes wrong during a sit?

During every sit, parents have access to Safety Bubble - a set of live tools including in-app live chat support with average response times under one minute (available 8am-9pm weekdays, 9am-9pm weekends), escalation pathways to senior team members, and the ability to share their account with a trusted guardian. Every sit is also covered by up to £1m public liability insurance at no extra cost.

What do Bubble's Trustpilot reviews say about safety?

Bubble is rated 4.5 out of 5 on Trustpilot with over 2,800 reviews, including more than 2,000 five-star ratings. The platform's customer NPS score is 84, which falls in the World Class category. Customer support satisfaction consistently runs above 90%.

Can I use Bubble if I already have a trusted babysitter?

Yes. Bubble's Bring Your Own Sitter feature lets parents onboard a carer they already know onto the platform. That carer goes through Bubble's standard verification checks, and the family gains access to Bubble's payment system, insurance cover, and customer support infrastructure.